Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Scope
In this section
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1Introduction
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2Purpose
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3Scope
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4Legislation
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5Associated policies
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6Definitions
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7Care Act duty to involve people in decisions that affect them
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8What substantial difficulty means
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9Care Act Advocacy for Adult Social Care processes including complaints
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10Care Act Advocacy for safeguarding processes
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11Who is appropriate to act as an informal representative
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12When an Independent Care Act Advocate will be arranged even though there is an appropriate informal representative
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13Changes to representation
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14Out of County Care Act advocacy arrangements
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15The Independent Care Act Advocate’s role
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16Independent Care Act Advocates’ rights to access health and social care records
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17The Council and Independent Care Act Advocates – working together
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18Care home closures/provider failure
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19Decisions that require an Independent Mental Capacity Advocate (IMCA)
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20Independent Mental Health Advocates (IMHA)
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21Commissioning requirements for Independent advocacy
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22Dissatisfaction/Complaints
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23Implementation
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24Monitoring and review
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25Appendix– Definitions
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26Policy details
3.1 This policy applies from the first point of contact with the council to:
- people using Adult Social Care services. This includes carers and people involved in transition assessments
- all Adult Social Care staff
- Adult Safeguarding teams
- Commissioning teams
3.2 This policy also applies to:
- individuals and organisations that the council has authorised to carry out Adult Social Care assessment, planning and/or review processes on its behalf
- organisations commissioned by the council to provide independent advocacy services
Policy published : 1996
Policy reviewed : 2023
Last reviewed: