22.1 The council requires independent advocacy services that it commissions to have a complaints process. Anyone who is dissatisfied with the services of an independent advocate should first raise their concern with the relevant advocacy service provider.
22.2 Where the complainant has exhausted all stages of the advocacy service provider’s complaints process and is not satisfied with the outcome of the complaint, the complainant may make a complaint to the council.
22.3. Any person who is dissatisfied with council services, a County council decision and/or feels that they have been treated unjustly has the right to make a complaint to Complaints about corporate issues | Gloucestershire County Council and subsequently to the Local Government Ombudsman.
22.4 Any person who wishes to make a complaint to the council will be provided with information about how to do so.
